Lennox Account Specialist in West Columbia, South Carolina
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.
Allied Air Enterprises™ (A Lennox International company) Individually, our brands are strong. But united, they are a powerful force. Allied Air Enterprises brings together the collective strengths of six comfort brands – Armstrong Air ® , AirEase ® , Concord ® , Ducane™, Allied Commercial™ and Magic-Pak ® – to give distributors and dealers the ultimate source for heating and cooling solutions. From compact residential applications to large commercial projects, Allied Air Enterprises redefines ease-of-business through breadth of product, resources and competencies unparalleled in the market.
We are committed to fostering a diverse and inclusive environment that is dedicated to supporting the growth and development of every team member to hit their fullest potential. Our company offers a variety of inclusive programs for all employees including: Inclusion & Diversity Council, Allied Alliance, LII Women’s Business Council (LWBC), LII Employees of African Descent (LEAD), LII Young Professionals Association (LYPA), Allied Alliance (AA) and P.R.I.D.E.
As an Account Specialist on our Customer Service team, you will be responsible for providing best in class solutions to ensure customer satisfaction. Calls are non-routine and require deviation from standard screens, scripts and procedures. You may also need to respond to e-mail inquiries. While providing outstanding customer service is the primary function, you may also need to provide minimal selling or promotion of products and services
In this role, you will be trusted to:
Handle situations that may require adaptation of response or extensive research according to customer response.
Resolve problems escalated through lower staff levels.
Coordinate with a wide variety of functions within the company and provide liaison with customers during post delivery times.
Review warranty claims, discuss product capabilities and problems in light of customer needs, and provide special pricing for non-standard warranty items and repairs.
Resolve problems and discrepancies regarding shortages, over shipments, defective products, repairs and the like.
Resolve return credit problems.
Use computerized system for tracking, information gathering and/or troubleshooting.
You may be asked to perform activities within product service, repair, consumer relations, warranty claims and similar areas and provide work leadership to lower level customer service staff. You may also need to assess needs and suggest/promote alternative products or services.
High school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.
4+ years related experience.
Excellent written and verbal communication skills, including effective listening skills.
Ability to learn and understand technical terminology.
Must be able to work in a fast-paced goal-oriented environment.
Able to handle multiple tasks, stay organized, and focused on details.
Requires extensive knowledge of the organization, products and services.
May require advanced problem solving.
Requires ability to navigate a computerized data entry system or other relevant applications.
Job Locations US-SC-West Columbia
Requisition # 2020-23047
Category Customer Service
Shift / Hours Regular
Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.
Applicants with Disabilities
If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com
For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.
Please visit the E-Verify website for more information on this program.