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Lennox Manager, Commercial Credit Services in Richardson, Texas

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Job Description

The Manager, Commercial Credit Services manages a team of Credit and Collections professionals in an effort to efficiently collect on a receivables portfolio of $150M-$200M, while providing good customer service to sales and external customers.

Duties include, but are not limited to:

  • Manage a team of Credit Analysts and Administrative staff

  • Oversee the teams collection activities and meeting KPI targets such as: DSO, DDSO, Bad Debt, total A/R, percent Current and percent over 30 past due

  • Cultivate and maintain strong relationships with internal and external customers

  • Design and implement processes to improve cash flow and reduce receivables

  • Manage audit requirements – internal and external

  • Formally present collection results to leadership

  • Update departmental policy and procedure documents


  • Requires a bachelor's degree or an equivalent combination of education and experience

  • Requires at least 10 years collections experience with at least 5 years management experience

  • Has managed a team of 5 or more

  • Commercial lien experience

  • Excellent verbal and written communication skills

  • Solid negotiation skills

  • Excellent customer service skills

  • Ability to lead and direct others

  • Proficient in Microsoft Office and other productivity software systems

  • Strong emphasis on Excel and PowerPoint

  • Experience with SAP, Getpaid, Great Plains, a plus

Requisition # 2018-15704

Category Finance / Accounting

Shift / Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.

Diversity & Inclusion Website