Lennox Commercial Controls Consultant III in Richardson, Texas

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Job Description

  • Provides moderately complex global technical assistance to dealers, contractors, and field sales personnel to resolve HVAC system issues.

  • Responds to pre/post sales technical questions from dealers, customers and installing contractors.

  • Identifies and troubleshoots issues with equipment and/or applications.

  • Proactively reviews field and product quality issues; works to develop corrective action for equipment and/or applications.

  • Works closely with control automation companies, engineers and Lennox sales personnel through call-center environment.

  • Provides product technical support and interact by phone with job-site technicians and building automation contractors.

  • Bridges the gap between single RTU operation and multiple RTU building automation strategy.

  • Participates and meets with product engineering group in product design reviews, safety audits / reviews.

  • Keeps abreast of new products by participating and assisting in the development of training classes.

  • Some travel for training and job-site assitance is required.

  • Mentoring of technical personnel to develop their skill level.

Qualifications

  • Prefer an associate degree with technical training or equivalent experience and minimum of two years related technical consulting experience.

  • Requires at least 10 years experience in the installation and service of HVAC equipment.

  • Strong understanding of HVAC equipment and operation and wiring schematics.

  • Minimum 2-5 years in Direct Digital Control (DDC) or Building Automation System (BAS) controls experience with commercial HVAC equipment (preferably rooftop units).

  • Job site commissioning experience a plus.

  • Knowledge of control integration with HVAC systems and Basic knowledge of BAS communication protocols (LonTalk/BACnet/etc.).

  • Excellent verbal communication and phone skills (Technical support call center experience) with the ability to simplify complex ideas and resolve customer issues.

  • Good computer skills (Microsoft Word, Excel, PowerPoint, Outlook) and the ability to multitask while on the phone with the customer.

  • Willingness to share ideas and knowledge while working in a strong team environment.

  • Strong customer service skills.

  • Ability to analyze and troubleshoot problems in a fast paced environment.

Requisition # 2018-14389

Category Sales Support

Shift / Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.