Lennox Customer Service Specialist in Fort Lauderdale, Florida

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

National Account Services (NAS) , wholly owned by Lennox International, a 100+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 80+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to do that we need good people like you, who want to grow and learn. We consistently offer the best of both to all of our employees. We are an equal opportunity employer (EEOC).

Job Description

Under direct supervision, handles incoming customer requests and follows up to provide status update and needs to ensure customer satisfaction. May respond to e-mail inquiries. Calls are basic and routine.

Duties include, but are not limited to:

  • Monitors open orders to ensure completeness in a prompt manner.

  • Process customer requests in a timely manner

  • Track open orders to ensure completeness in a timely manner

  • Follow up with internal Managers to ensure accurate information

  • Review and troubleshoot customer problems and escalate requests as need to field service as guided by customer service policies.

  • Use a computerized system for tracking, information gathering and/or troubleshooting.

  • Work alternate shifts as needed- Hours ranging from 7am - 7pm M-F, High season during summer months

Qualifications

Education and Experience:

Requires a high school diploma or equivalent and a minimum 2 years related experience.

Must also have the following demonstrated knowledge, skills, and abilities:

Excellent written and verbal communication skills, including effective listening skills. Must be able to work in a fast-paced goal-oriented environment. Able to handle multiple tasks, stayorganized, and focused on details. Able to make recommendations and take proactive approach.

Requires general knowledge of the organization. Requires ability to navigate a computerized data entry system or other relevant applications. Ability to build and foster relationships.

Requisition # 2018-14281

Category Customer Service

Shift / Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.